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GentingBet (previously operated by Genting Malta Limited) closed in full on 23rd August 2021 and existing GentingBet accounts were migrated to the new Genting Casino platform. Your contract for gaming services via the new Genting Casino platform will be with Skill On Net Ltd and your previous contract with Genting Malta Limited for GentingBet services has now come to an end.

Skill On Net Ltd is a leading online gaming platform provider incorporated in Malta with registered number C50024 whose registered office is at Level 5, Quantum House, 75 Abate Rigord Street, Ta’Xbiex 1120 Malta. Skill On Net Ltd is licenced and regulated by the Great Britain Gambling Commission under account number 39326, and by the Malta Gaming Authority under licence number MGA/CRP/171/2009/01) issued on the 1st August 2018.

Unless you opted out of the migration to Skill On Net or your GentingBet account was already ‘closed’ or ‘suspended’ prior 23rd August 2023, you can Login to the new Genting Casino platform using your existing GentingBet account username and password. Please note, if you have received an email to say that your former GentingBet account expired on 23rd February 2022, you will no longer be able to use your old account details and should register a new account instead via our registration page. You will be required to accept the Skill On Net Terms and Conditions and Privacy Notice on registration.

No – your account status has been safely migrated across to Genting Casino which means you will not be able to Login to the Genting Casino platform or register a new account with us until your ‘Time Out’ or ‘Self-Exclusion’ period has come to an end.

While we are confident you will love the new Genting Casino platform and the great gaming experience it has to offer, if you do not want to sign up with Skill On Net Ltd you can close your former GentingBet account by logging into the Genting Casino platform and following the on-screen instructions to close your account. Please note, if you choose to play with Genting Casino, you will need to accept Skill On Net Ltd’s Terms and Conditions and Privacy Notice on Login to your account.

If your GentingBet account was already closed or suspended prior to 23rd August 2021 and you have a cash balance on your account (including where you opted-out of the migration to Skill on Net Ltd), your GentingBet account data and cash balance will not have migrated over to Skill On Net Ltd and you will need to contact GentingBet on support@gentingbet.com to request a refund.

If you have received an account expiry notification message, this is because you did not log-in to the new Genting Casino platform to accept Skill On Net’s Terms and Conditions before 23rd February 2022. This means that your former GentingBet account, plus any account balances held have now been transferred back to Genting Malta Limited. Your account can no longer be used, but you can contact support@gentingbet.com to claim a refund of any cash balances held on your account. Genting Malta Limited holds player funds separately from Genting Malta Limited company funds in a segregated player funds account. This account is not subject to any trust arrangements and funds are not protected in the event of insolvency.
If you want to join Genting Casino, you can do so by creating a brand-new account via our registration page at any time.

GentingBet will try to contact you to organise a refund if you still have money on your account. If you do not respond to them by 7th August 2022 to arrange a refund, your account balance will be transferred to Genting Casinos UK Limited to be held within a segregated player funds account for a period of 7 years from that date. You may claim a refund at any time during that retention period by contacting Genting Casinos UK Limited. Genting Casinos UK Limited holds player funds separately from Genting Casinos UK Limited company funds in a segregated player funds account. This account is not subject to any trust arrangements and funds are not protected in the event of insolvency.
If you do not contact Genting Casinos UK Limited for a refund within the 7-year retention period, any unclaimed funds will be donated to a safer gambling charity after the end of that period.

Your historic account transactions, including your previous gaming and financial records, have not been migrated over to the Genting Casino platform - please contact DPO@gentinguk.com if you require a copy of these.

While the new Genting Casino platform does not offer a sportsbook at the moment, please check back later on as we may offer this service in the future.

If you have a complaint regarding your use of GentingBet services prior to 23rd August 2021, you can still refer these to the Genting Group by contacting support@gentingbet.com.
Any pre-existing complaints relating to GentingBet will also remain with the Genting Group and, where relevant, referrals to approved Alternative Dispute Resolution organisations such as IBAS will continue as before.
Any new complaints relating to Skill On Net Ltd and / or the new Genting Casino platform from 23rd August 2021 will be handled by Skill On Net Ltd in accordance with our Terms and Conditions and Complaints Policy.

From 23rd August 2021, Skill On Net Ltd will act as a data Controller of your personal data in connection with your online account and your use of the Genting Casino site and platform.
Genting Malta Limited will also retain a legacy copy of your personal data after the closure of GentingBet for regulatory and legal purposes and to return any customer funds due to you. It will process personal data as an independent Controller in accordance with the relevant data protection legislation. You can request a copy of their Privacy Notice from DPO@gentinguk.com.

Under the data protection legislation, data Controllers are required to provide you with certain information about who they are, how they process your personal data and for what purposes, and about your rights in relation to your personal data. This information is set out within our Privacy Notice which is available HERE and which we encourage you to read for further information.

Yes – Genting’s land based casinos are open for business as usual – please note, all UK land-based Genting casino operations are owned and managed exclusively by Genting Casinos UK Limited, a company registered in England, Company Number: 01519689, Registered Office: Genting Club Star City, Watson Road, Birmingham, England, B75SA. For more information please visit www.gentingcasinos.co.uk/casinos/.

Yes – if we have any further important information or changes to share with you, we will update these Player FAQs from time to time so please check back later on. These Player FAQs were last updated in May 2022.

Please contact us on contact@gentingcasino.com and we will be happy to help.